Returns And Buyback
30-Day Returns and exchange /30-Day Money Back/Exchange
Our 30-day No Questions asked Money Back/exchange Policy gives you time to make sure your purchase is perfect. If you need to return/exchange it for any reason, we'll happily provide you with a full refund or exchange credits, within 30 days of the shipping date. You can return any of our products except for ones that have been customized, Altered, Engraved for you and Gold Coins.
The value of the product being returned should not exceed Rs.1,00,000/- in case of Jewellery and Rs.5,00,000/- in case of Solitaires.
We offer FREE return shipping within the 30 day exchange Policy along with full transit Insurance.
How to return the product within 30days
1. Call our customer service team and let us know the item you would like to return along with your Order No. Once you do that, you will be given a Return Authorization Code.
2. DiamondGarden will courier you a tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
3. You will need to secure your jewellery with the original packing materials along with the original tag intact to the jewellery and any certificates in the tamper proof package provided by us. Please note that once the package is sealed, it cannot be opened unless destroyed thus making it secure from any outsiders including Courier Companies to open it at all.
4. Call our customer service team once your package is ready and we will send a courier to pick it up from you.
5. Once your returned item is received by DiamondGarden.in, we shall your refund you or process your new item purchase shortly.
The 30 day exchange, return and money back policies are subject to terms & conditions as mentioned below:
- Customized Jewellery which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for return/money back. Gold Coins are eligible for money back only at our stores.
- Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than ‘DiamondGarden’), or damaged cannot be accepted for return/ money back.
- You will receive complimentary return shipping for all eligible products for Exchange/money back within the 30 Day Exchange policy. Shipping charges for all other returns/exchange/money back is subject shall be borne by us.
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice and Tag intact in the jewellery for all returns/exchange/money back within the 30 Day period.. Submission of Invoice shall be optional for all Exchange/Money back after the 30 Day Exchange Period.
- In case the customer cannot produce the original certificate, ‘DiamondGarden’ will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.
- Please note that we shall not accept any 30 day returns for jewellery where the DiamondGarden original tag is not intact.
- The return/money back amount will be as determined by our team at ‘DiamondGarden’.com.
- In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
- For all Money Back transactions, GST at the applicable rate shall be collected from the money back value. The prevailing rate is 3% in case of jewellery and 0.25% in case of loose diamonds.
- In case of Money back, the payment shall be made by way of an account payee cheque on the name of the buyer within 15 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
- ‘DiamondGarden’ reserves the right to change the exchange/money back price of the product based on the Quality Inspection.
- In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
- For the 30-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then ‘DiamondGarden’ will only refund the discounted price as per the invoice.
Lifetime Exchange/Buyback Policy
You can of course exchange your ‘DiamondGarden’ product anytime after 30 days too. We offer a lifetime exchange/Money back on all our jewellery. If at any point of time you want to Exchange, Upgrade or require Cash Back for any of our products, we will happily provide you with an Exchange/Money Back as below:
- Jewellery products studded with Diamonds can be Exchange at 70% of current market value
- Jewellery products studded with Gem stones Exchange at 60% of current market value,/li>
- Plain Gold Jewellery including Italian, unstudded products and Gold Coins can be exchanged 100% at the prevailing rate of gold on that day.
- Solitaire Diamonds Exchange at 80% of current market value.
- In all cases, the fair current market value will be determined by DiamondGarden.in and is usually the same rate listed on the website for different products/sizes.
- In all cases, the making charges (if any) are deducted when you decide to return any product.
If you had received a discount or a free gift while making your purchase, we will be deducting the original discount amount or free gift value, whichever applicable. Alternatively, you can choose to return the free gift as well if unused.
To Return an item for LIFETIME EXCHANGE/BUYBACK POLICY, Please call DiamondGarden.in on 1800-Diamonds